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  • Crestline Hotels & Resorts LLC, Incorporated Privacy Policy
    Last Updated and Effective: August 8, 2020.

    At Crestline Hotels & Resorts (“Crestline”) we are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information.

    The purpose of this Privacy Statement is to inform you about Crestline’s practices relating to personal information gathered through this website. By visiting our website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions. If you are a California resident using this website to apply for a career with Crestline, please also review our California Privacy Statement for Job Applicants.

    In addition, this Privacy Statement explains how you may exercise certain rights relating to your personal information, depending on where you are located. We strongly recommend that you take the time to read this Privacy Statement and retain it for future reference.

    Personal Information
    For purposes of this Privacy Statement, “personal information” means information about an identifiable individual.

    Children
    This website is not directed at, marketed to, nor intended for use by children under 16 years of age. We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, do not use this website or any of its features and do not provide any personal information to us. If we learn that we have collected personal information regarding a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal Information, please contact us at info@crestlinehotels.com.

    What Personal Information We Collect and How We Collect It
    The categories and sources of personal information we collect may include:

    • Identifiers (such as name, e-mail address, or Internet Protocol (“IP”) address).
      •  Your name and email address are collected only when you provide them, such as through the website’s interactive “contact us” form. Your IP address is collected automatically when you navigate through the website, via cookies or other tracking technologies.
    • Internet activity or other similar network activity (such as your internet connection, the equipment you use to access the website, usage information, browsing history, search history or information relating to your interaction with this website).
      • This information is collected automatically when you navigate through the website, via cookies or other tracking technologies.
    • Geolocation data (such as the physical location of your device via your IP address).
      • This information is collected automatically when you navigate through the website, via cookies or other tracking technologies.

    How We Use Your Personal Information

    • Identifiers may be used for the purpose of:
      • Providing you with personalized, interactive communication;
      • Developing and maintaining our relationship with you;
      • Providing you with timely and reliable services you request;
      • Responding to requests about your personal information;
      • Researching, developing, managing, protecting and improving services you request;
      • Presenting the website and its contents to you; or
      • Performing any other activity made clear to you at the time your personal information is collected.
    • Internet activity may be used for the purpose of:
      • Providing you with personalized, interactive communication;
      • Researching, developing, managing, protecting and improving the website or its features;
      • Presenting the website and its contents to you; or
      • Performing any other activity made clear to you at the time your personal information is collected.
    • Geolocation data may be used for the purpose of:
      • Researching, developing, managing, protecting and improving the website or its features;
      • Providing you with personalized, interactive communication;
      • Responding to requests about your personal information;
      • Determining the rights available to you in connection with your personal information; or
      • Presenting the website and its contents to you.

    If you are a California resident, we will only collect or use personal information as identified herein. We will not collect new types of personal information, nor will we use your personal information for a new purpose, without first obtaining your consent.

    When We Disclose Your Personal Information
    We will never rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

    Third Parties:
    We may share your information with third-party vendors, consultants and other service providers (“Service Providers”) that we employ to perform tasks on our behalf. For example, these companies could include our payment processing providers, website analytics companies (e.g., Google Analytics, described below), product feedback or help desk software providers, CRM service providers (e.g., HubSpot), email service providers and others.

    We utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services. Google Analytics collects information such as how often users visit the Websites, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use
    and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here.

    We do not share any Personal Information with these Service Providers without your express consent.

    Business Transfers:
    We may choose to buy or sell assets, and we may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we are acquired, or if we go out of business, enter bankruptcy or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party. Any such sale, transfer or otherwise sharing of our assets shall be subject to the restrictions of this Privacy Policy and any applicable data protection laws.

    Additional Disclosures:
    We reserve the right to disclose personal information about you with your permission, as required by law, as necessary to enforce any agreements we may have with you or Privacy Policy, to investigate or defend against third-party claims or allegations, to protect the security and integrity of our Services and property, to protect our rights or personal safety and that of our users or others, and to respond to valid requests by public authorities, including to meet national security or law enforcement requirements.

    When we disclose personal information to a service provider, we contractually obligate the recipient to maintain the confidentiality of any personal information and use any personal information only as required for performance of the contracted services.

    In the preceding 12 months, we have disclosed the following categories of personal information for a business or commercial purpose: identifiers, internet activity, and geolocation data.

    We do not sell any of your personal information, although our website is hosted by a third party. While hosting our website, the host company may independently collect your internet activity and geolocation data through cookies on the website platform. This website may also offer links to other third party websites. You should be aware that operators of linked websites may collect your personal information when you visit their websites. We are not responsible for third parties’ collection, use or disclosure of your personal information, so it is important to familiarize yourself with that company’s privacy policies.

    Contacting Us about Your Personal Information
    You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact us in any one of the ways provided below to request a correction or update to your personal information:

    • Via E-mail: privacy@crestlinehotels.com
    • Via Mail: 3950 University Drive, Suite 301, Fairfax, VA 22030
    • Via Telephone: (571) 529-6100
    • Via Fax: (571) 529-6091

    Additional Information for California Residents
    For California residents, “personal information” is information that, by itself or in combination with other information, identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer, device or household.

    If you live in California, you have the following additional rights related to your personal information collected by us:

    Right to Know
    As a California resident, you have the right to request that we disclose certain information to you about our collection and use of your personal information for the past 12 months. You may submit a verifiable request (see “Submitting Requests” below) that the following be disclosed to you:

    • The categories and sources of personal information we collected about you;
    • Whether we sold or disclosed your personal information;
    • Our business or commercial purpose for collecting, selling, or disclosing your personal information;
    • The categories of recipients of your personal information; or
    • The specific pieces of personal information we collected about you (also called a data portability request), unless doing so would create an unreasonable security risk or is prohibited by law.

    Right to Delete
    As a California resident, you have the right to request that we delete all or some of the personal information we collected about you, subject to certain exceptions. You may submit a verifiable request (see “Submitting Requests” below) that may result in:

    • The permanent and complete erasing of your personal information on our existing systems, with the exception of archived or back-up systems;
    • De-identifying your personal information so that it can no longer identify you; or
    • Aggregating your personal information with other information so that it can no longer identify you.

    Right to Non-Discrimination
    As a California resident, you have a right not to be subject to discriminatory treatment as a result of exercising the rights conferred upon you by California law. In other words, the quality and price of the goods and services we offer will not be modified because you exercised your rights described above.

    Submitting Requests
    To exercise your access, data portability and deletion rights, as described above, please submit a verifiable request to us by either:

    Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

    You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Each verifiable consumer request must:

    • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, or an authorized representative of such person; and
    • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

    We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

    “Cookies” and “Do Not Track” Signals
    Your internet activity and geolocation data may be automatically collected by us through the standard operation of our internet servers and through the use of “cookies”. Where those cookies are not strictly necessary for the provision of the website, your consent to the use of cookies is requested when you first visit our website.

    Cookies are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the website, track usage behavior, and compile aggregate data that allows for content improvements and targeted advertising. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning website.

    If you do not want your internet activity or similar information tracked or collected through the use of cookies, you should review your web browser settings. Most web browsers allow a user to restrict these functions; however, you should note that disabling cookies may prevent certain website features from functioning properly.

    How We Retain and Protect Your Personal Information
    We may retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected or as long as required or permitted by applicable laws. This means that we may continue to use your personal information after termination of our relationship with you for certain purposes permitted by law, such as record keeping or other internal purposes.

    We understand that the privacy and security of your personal information is important to you. In keeping with this understanding, and with our legal obligations, we utilize appropriate administrative, technical and physical safeguards to protect your personal information.

    Changes to this Privacy Statement
    We reserve the right to modify this Privacy Statement at any time. When we make changes to this Privacy Statement, we will post the updated Privacy Statement on the website and provide notice to you as required by law. You are responsible for periodically reviewing this Privacy Statement. The Privacy Statement posted at any time on this website shall be deemed the Privacy Statement then in effect. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Statement.

    For More Information
    In the event that you have any questions about this Privacy Statement, or if you have reason to believe that we may have failed to adhere to this Privacy Statement, you may contact us at:

    Crestline Hotels & Resorts
    3950 University Drive, Suite 301, Fairfax, VA 22030
    Attention: Privacy Officer
    Or call us at (571) 529-6100
    Or send an e-mail to privacy@crestlinehotels.com.

    Last Updated and Effective: August 8, 2020.